CUSTOMER CARE AGENT (EN, DK) – EBV Finance

Įmonės pavadinimas: EBV Finance
Įsidarbinimo tipas: Darbas
Krypčių grupė: Verslo ir viešoji vadyba
Kryptis: VAT and excise duty refund services
Miestas: Vilnius
Galioja iki: 2022-06-30

GET READY TO
• Be responsible for a defined group of customers
• Communicate with customers & authorities (solving issues, responding to requests, requesting
documents)
• Communicate with 3rd parties if needed (lawyers, bailiffs, etc.)
• Prepare documents (contracts, POAs, etc.)
• Handle incoming e-mails (directed to the Customer Support team address)
• Manage ticketing system
• Entry metadata to digital documents in a digital repository
WE EXPECT YOU HAVE
• Excellent command of English and Danish languages
• Higher education
• Strong experience in a similar role
• Intermediate Microsoft Office knowledge
• Ability to meet deadlines in a fast-paced quickly changing environment
TALKING ABOUT SALARY AND BENEFITS
• Salary range 1400-1800 EUR gross and yearly bonus
• Training budget. Your development is essential – have an opportunity to choose what to learn
• Health insurance. Healthy employee = Happy employee = Happy employer
• Get fun. We encourage our teams to connect and celebrate their success
• Flexibility. Choose your working hours and the place which suits you the best. By the way, loyalty
brings you some extra vacation days
• Workation. Work anywhere up to one month per year
• Let‘s grow. Join initiatives, pitch your ideas, develop your strengths in the fast-growing international
company
• Common perks. Great office location, unlimited coffee, fresh fruits, volunteering activities, brunches
– we all do that