Customer Success Manager (German or French) – CyberCare

Įmonės pavadinimas: CyberCare
Įsidarbinimo tipas: Darbas
Krypčių grupė: Informatikos mokslai, Socialiniai mokslai, Humanitariniai mokslai, Verslo ir viešoji vadyba, Technologijų mokslai, Kita
Kryptis: Customer Support
Miestas: Vilnius
Galioja iki: 2022-12-31

Great products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented team that is passionate about helping to create amazing things? We’re looking for someone who loves to chat and is fluent in German. Open-mindedness and ability to quickly adapt to changes are valued here a lot. This is a great opportunity to learn about tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply!

What Will You Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in German or French;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding – basically showing clients how important they are!
  • Helpful personality – we want our team to practice what we preach – being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work – flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales – you name it!
  • Awesome team. Seriously – the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 1250-1650 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.