Customer Support Specialist – Bankera

Įmonės pavadinimas: Bankera
Įsidarbinimo tipas: Darbas
Krypčių grupė: Socialiniai mokslai
Kryptis: Customer Support
Miestas: Vilnius
Galioja iki: 2022-05-31

Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

You should find it interesting to:

  • Provide professional and informative solutions for customers via a Live chat program
  • Try to help and solve our customers’ inquiries in order to create the biggest possible customer satisfaction
  • International enviroment with more than 1.4M clients worldwide
  • Everyday learning about cryptocurrencies and payments industry

Skills to succeed in this position

  • Interest in modern technology
  • Ability to communicate with clients in a written way
  • Fluency in English (additional languages is an advantage)
  • Good-problem solving skills
  • Positive, diplomatic, and proactive attitude
  • Attention to detail
  • Adaptability and flexibility

Perks of working at Bankera

  • Flexible working hours
  • Possibility to work from home
  • Competitive salary
  • Modern offices
  • Team building events
  • Employee referral program
  • Professional and personal development
  • Solid IT infrastructure
  • Talented international team
  • Office library
  • Annual gym membership