Junior Customer Success Manager (Day, evening or night shifts) – CyberCare

Įmonės pavadinimas: CyberCare
Įsidarbinimo tipas: Darbas
Krypčių grupė: Matematikos mokslai, Informatikos mokslai, Socialiniai mokslai, Humanitariniai mokslai, Verslo ir viešoji vadyba, Technologijų mokslai, Kita
Kryptis: Customer Support
Miestas: Vilnius
Galioja iki: 2022-12-31

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team in the mission of making the techworld easy? We’re looking for someone who loves to chat and is fluent in English. Open-mindedness and the ability to adapt to changes quickly are valued here a lot. This is an excellent opportunity to learn about the tech industry while working with TOP worldwide IT products! So if you’re ready to take on the world – apply! Spoiler alert: exponential career growth inside the Tesonet accelerator is expected!

What You Will Do

  • Communicate with customers via live chat and email. No phone calls over here!
  • Ensure excellent customer journey;
  • Answer customers’ queries & provide reliable information;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates;

What We Expect

  • Fluent in English;
  • Ability to work day/ evening / weekend shifts;
  • Eager to learn and grow;
  • Empathy and understanding – basically showing clients how important they are!
  • Helpful personality – we want our team to practice what we preach – being there to our clients and each other.

What We Offer

  • Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, basketball, air hockey, ps4, sleeping room, and more;
  • Always fully stocked kitchen to fuel your productivity;
  • A professional in-house physical health coach who will help you take care of your health;
  • Additional health insurance that works according to your needs;
  • Top-notch technologies and tools to work on world-renowned products;
  • Great conditions for work – flexible work schedule (day, evening, night, weekend shifts) and opportunity to occasionally work from home;
  • Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales – you name it!
  • Awesome team. Seriously – the best! We make regular internal events, knowledge-sharing gatherings & team retreats.
  • Gross salary 991-1239 EUR/month (additional bonuses, programmes and salary reviews twice a year makes this number shift quite fast to say the least).