First Level Supporter (all genders) with focus on Monitoring
Location: Kaunas, Lithuania
DATAGROUP is one of the leading German IT service providers - thanks to our dedicated team. Our passion for technology and innovation enables us to provide our customers with reliable IT services. With us, you can expect a fascinating and challenging field of activity in an innovative company. An open corporate culture, individual training opportunities and diverse development opportunities mean a workplace tailored to you and your life.
Key Responsibilities
Monitoring and Supervision: Continuous monitoring of the IT infrastructure (servers, networks, applications, storage solutions) using modern tools like [Zabbix, Grafana,…].
Issue Detection and Assessment: Identifying anomalies, errors, or warning messages and quickly assessing their urgency (e.g., prioritization according to SLA).
Incident Management:
Conducting initial troubleshooting and resolving straightforward issues (e.g., restarting services, checking connectivity issues).
Logging all relevant information regarding incidents in a ticketing system (e.g., Jira, ServiceNow).
Escalating complex issues to the appropriate technical teams (L2 or L3 Support).
Communication:
Promptly notifying affected departments or stakeholders in case of critical incidents.
Providing clear and reliable communication with internal and external stakeholders regarding the current status of incidents.
Maintenance and Updates: Assisting in the maintenance of monitoring systems, such as updating system data or adding new monitoring areas.
Skills
First points of contact and experience in the field of computer science or comparable qualifications
Basic experience in the field of monitoring, IT automation and/or IT operations
Practical knowledge of programming and scripting languages such as PowerShell, Python, Golang, Bash or others
Basic Experience in server and network administration
Experience in using ticketing systems (e.g., Jira, ServiceNow)
Good knowledge of data transformation and visualization (e.g. with Grafana) would be an advantage.
Knowledge of monitoring platforms such as Zabbix, Icinga, Prometheus or PRTG would be desirable
Analytical thinking, a systematic, independent, and responsible working approach
Strong verbal and written communication skills
Business fluent in English, both written and spoken
What we offer
We bring you on board, individually and with a personal mentor at your side.
Your job with us is challenging, varied and independent, but never boring.
We have flat hierarchies, a strong feedback culture and regular performance reviews.
Do you have important private appointments? - No problem! Flexible working hours and the option to work remotely give you maximum flexibility.
But would you prefer to work with like-minded people in the office? Height-adjustable desks, at least 2 monitors per workstation, space to meet, but also to retreat, are just some of the features of our state-of-the-art offices.
We celebrate together and do sport together. Whether as a hobby or when taking part in amateur races - we are happy to sponsor you and your colleagues to take part in sporting events! You can get the necessary equipment for this in our company's own DATAGROUP store!
We have also special leave days
Coming soon: company health insurance
Join our team! – IT's not a job! It's a mission!