We are CyberCare – a Tesonet Business Accelerator company that provides customer support services to global technology companies.
By combining the work of a professional customer service team with AI automation solutions developed in-house by CyberCare AI Labs, we ensure a flawless customer experience. Finding solutions for more than 4 million users worldwide, we are proud to provide international customer support services to tech giants such as NordVPN, Surfshark, Saily and more.
What are the requirements for a potential employee?
We are looking for a person with excellent English language skills, the ability to use Windows or macOS, and the availability to work the shift of their choice, including weekends. The candidate should be committed to learning, adaptive, have a high standard of customer service, be able to remain professional in challenging situations, and value initiative and motivation.
What positions are offered to potential employees?
We offer the position of Customer Success Manager, where employees can work the shift of their choice: day, evening and night. This is a great opportunity for those who want a flexible work schedule and are ready to grow by helping customers with a variety of challenges.
What career prospects exist in your company?
In 2024, 79 of our 400 employees have made internal careers at CyberCare and other Tesonet Accelerator companies. Members of our teams can grow by becoming managers of customer service teams or by joining recruitment, marketing, product development, legal, finance and other teams, both in CyberCare and other Tesonet companies.
How do you stand out from other employers in your field?
CyberCare opens the door for young people with no experience to start a career in technology, working on world-class products. We offer flexible work that fits in with studies and consistent training for young professionals. We encourage initiative and self-expression, giving you all the tools you need to develop your competences. We encourage the most talented people to move up the career ladder in other Tesonet companies - NordSecurity, Surfshark, Mediatech, Oxylabs and others.
For more information on the positions available, visit our career page. Do you have any questions about your career prospects at CyberCare? Contact us at [email protected].