Customer Support Specialist
Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.
You should find it interesting to:
Provide professional and informative solutions for customers via a Live chat program
Try to help and solve our customers' inquiries in order to create the biggest possible customer satisfaction
International environment with more than 1.4M clients worldwide
Everyday learning about cryptocurrencies and payments industry
Requirements:
Interest in modern technology
Ability to communicate with clients in a written way
Fluency in English (additional languages is an advantage)
Good-problem solving skills
Positive, diplomatic, and proactive attitude
Attention to detail
Adaptability and flexibility
Perks of working at Bankera:
Professional and personal development compensations for various courses and professional examinations.
Flexible working hours and the possibility to work remotely.
Progressive holidays policy an additional paid day off annually for each year you have worked for us.
Fully paid educational leave - get extra 5 days of fully paid holidays per year to get ready for your exams, dissertations and etc.
Team building events, summer/winter parties with games, shows, tastings, food coupons, and various gifts.
Office library we grow our library by ordering books based on expressed employee interest.
Delegation to global and local conferences.
Talented international team, we have teams in more than 5 countries and expanding further.
Salary
Salary for this position - 1040 EUR (before taxes) plus bonus system applied. The final offer depends on your experience, competence, and motivation.
By applying for this job position you confirm you have read and understood the Candidate Policy Notice (careers.bankera.com/en/candidate-policy/)
Confidentiality is guaranteed. Only selected candidates will be informed.